Cancellation & Refund Policy

1. Cancellation Policy

Due to the perishable nature of handcrafted baked goods and gourmet food items, orders can only be cancelled within 2 hours of placing the order, provided baking preparation has not yet started. To request a cancellation, please message us immediately on WhatsApp at +91 70132 05977 with your Order Number.

2. Returns (Perishable Food)

Under Food Safety standards, we do not accept physical returns on perishable food products (chocolates, brownies, cupcakes, cakes, teas) once delivered. However, if your order was delivered damaged, tampered, or incorrect, you are entitled to a free replacement or refund as detailed below.

3. Damaged or Incorrect Items

If your treats arrive damaged during transit or if an incorrect item was delivered:

• Please notify us within 24 hours of delivery.
• Share a clear photo or video of the parcel and damaged product via WhatsApp (+91 70132 05977) or email (contact@flavourite.com).
• Upon verification, we will immediately initiate an express replacement or a full refund.

4. Refund Process & Timelines

Approved refunds will be processed to the original payment source (Bank Account, UPI, or Credit/Debit card).

• UPI / Direct Payments: Processed within 24 to 48 hours.
• Payment Gateway (Razorpay / Credit/Debit Cards): Refunded within 5 to 7 business days depending on your bank's processing schedule.

5. Need Help?

For any questions regarding cancellations or refunds, our customer care is available at +91 70132 05977 or contact@flavourite.com.